Refund policy

Return Policy

Thank you for shopping with us! We strive to ensure you are satisfied with your purchase. However, if you need to return an item, please review our return policy below:

Conditions for Returns

1. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Return Period: You have 30 calendar days from the date of receipt to return an item.
3. Non-returnable Items: Certain items are exempt from being returned, such as perishable goods, custom products, and gift cards.

Return Process

1. Initiate a Return: To start a return, please contact our customer service at support@roamlen.com with your order number and reason for return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and return instructions.
3. Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4. Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Refunds

1. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
2. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10 business days].